MD Marble Suppliers, Makrana

At MD Marble Suppliers, we take pride in delivering authentic, premium-quality marble products and services. We understand that choosing the right marble is your right, and we are committed to providing genuine stones exactly as agreed upon.

This policy outlines the terms and conditions for returns, refunds, and service remediation for our products (Marble Inlay, Carving, Handicrafts, Temples, Wall Panels, Table Tops) and services (Wall Cladding, Flooring, Mandap Installation, Inlay Works).

1. Return Window

Our return window opens upon delivery or installation and remains valid for 30 days. To be eligible for a return or refund, you must initiate the request within this 30-day period.

2. Product Refunds

We provide a complete refund under the following conditions:

  • Mismatched Design or Terms: The final product does not align with the agreed-upon design or the terms stated in your quotation/invoice.
  • Incorrect Material: A different marble or stone was used than what was explicitly promised and agreed upon in the invoice.

Exemptions & Disclaimers (No Refund)

  • Natural Variations: Marble is a natural stone. Variations in veining, color shades, and texture are inherent to the material and are signs of its authenticity. Natural variations will not be considered a defect, a “different marble,” or a valid reason for a refund.
  • Photographic Differences: Photos displayed in our storefront, quotations, or shared via WhatsApp are for reference. The actual product may vary slightly due to the specific block of marble selected, custom sizing, and the unique nature of hand-carving.
  • Approved Custom Work: For custom carving and bespoke manufacturing, we share progress updates. If the product is approved (“passed”) by the customer during the preparation phase, it is not eligible for a refund.

3. Service Policy (Flooring, Cladding & Installations)

Due to the intangible and variable nature of installation and flooring services, service charges are generally non-refundable. However, we stand behind our workmanship:

  • Major Discrepancies: If there are significant discrepancies in the agreed-upon service scope or a major lack of service quality, we will address the issue.
  • Poor Workmanship: If defects occur directly due to our team’s poor workmanship, we will provide repairs to rectify the defects.
  • Unused Material: If there are service discrepancies, any unused, undamaged material can be returned and refunded.

4. Return Shipping

If a product needs to be returned:

  • The customer is solely responsible for arranging and paying for the safe return shipping of the product to our Makrana facility.
  • The product must be securely packed to prevent any damage during transit. We reserve the right to reject refunds for items that arrive damaged due to negligent packaging.

5. How to Initiate a Return or Dispute

To initiate a return, report a workmanship defect, or discuss a discrepancy, please contact our support team within the 30-day window:

  • Phone: +91 83025 28061
  • Email: care@mdmarble.in

Please include your invoice number, a description of the issue, and clear photographs of the product or installation area when contacting us.

6. Governing Law & Jurisdiction

This Refund and Return Policy is governed by the laws of India. Any disputes, claims, or legal proceedings arising out of or relating to our products, services, or this policy shall be subject to the exclusive jurisdiction of the competent courts in Makrana, Rajasthan, India.